Shipping policy
Shipping Policy
We offer FREE Royal Mail Tracked 48 on all orders as standard. Need it faster? You can upgrade to Tracked 24 at checkout.
How fast do we ship?
◦ Our standard turnaround time is 2–3 working days to carefully prepare and package your crystal (we always aim to do it sooner if we can!).
◦ Once dispatched, Royal Mail Tracked 48 aims to deliver within 2 working days.
◦ Tracked 24 (upgrade) aims to deliver within 1 working day after dispatch.
◦ In a real hurry? We can arrange Special Delivery for an extra £10 — please email us first to check availability.
Do you ship internationally?
Yes! We post worldwide via Royal Mail. Delivery usually takes 5–22 working days, depending on your location. Shipping costs are calculated at checkout, just select your country from the dropdown box and the currency will also convert.
Sending a gift?
Absolutely. We love wrapping gifts and can include a handwritten note. Simply select 'mark as a gift' at checkout and add your message.
We also offer a no-quibble returns policy, so you can shop with confidence. You can read our full returns policy here.