Returns & Refunds

Returns & Refund Policy

Conditions of Return:
We want you to love your purchase, but if you need to return or exchange an item, here are the details:

  • Eligibility: You may return or exchange items within 30 days of delivery.
  • Return Postage: The buyer is responsible for the cost of return postage. We recommend using a tracked service to ensure safe delivery.
  • Item Condition: Items must be returned in their original condition. The buyer is responsible for any loss in value if the item is not returned in its original state (as agreed with the seller).
  • To initiate a return, please email or WhatsApp us with your order details.
  • Once we’ve confirmed your return request, we will provide our return address.

Damaged Items

We take immense care in wrapping and packaging your items to ensure they arrive safely. Each piece is thoughtfully sourced, photographed, listed, cleansed, and dispatched with love and care.

In the rare event that your item arrives damaged or you’re not satisfied for any reason, please contact us straight away, and we’ll sort it for you. Your happiness is our top priority! Wherever possible, we’ll replace the item, and if that’s not an option, we will always provide a refund—no fuss, no hassle.

Our commitment to exceptional service is reflected in our 5-star reviews and dedication to customer happiness. If there’s a problem, you can trust that we’ll go above and beyond to make it right. 💛

 

 

Refund Processing Time:
As soon as we receive the returned item, provided it’s in good condition (as originally sold), we will issue the refund within one business day. The refund will be processed via your original payment method. Each payment processor has different timelines for issuing refunds, so please refer to your provider’s terms and conditions. In our experience, most payment processors complete refunds within 2–7 working days.

 

Special & Sourced Orders Policy

At Moon & Earth Crystals, we take great care in sourcing special crystals and unique pieces upon request. Each sourced item is chosen with intention and based on the buyer’s specific needs.

Please note:

  • Special and sourced orders are final sale and cannot be returned or exchanged.
  • These items are sourced specifically for you, and once agreed upon, the purchase is non-refundable.
  • We do not offer returns for a change of mind or personal preference after purchase.

By confirming your order, you acknowledge and accept these terms.

If you have any questions before purchasing a sourced piece, please feel free to reach out for guidance.

 

Contact Us:


If you have any issues or concerns, please don’t hesitate to contact us. Your happiness is our priority, and we’re here to help. 

We appreciate your support and trust in our shop and look forward to continuing to bring you beautiful crystals and ritual items to cherish.

Katie xx

WhatsApp: 07830316685
hello@moonandearthcrystals.shop