FAQs & Delivery Information
FREQUENTLY ASKED QUESTIONS
▸ How fast do you ship?
Our standard turnaround time is 2–3 working days from when you place your order.
All parcels are sent with Royal Mail Tracked 48, which usually arrives within 2–4 working days once dispatched. A tracking number will be provided so you can follow your order’s journey.
If you need your order sooner, you can upgrade to Royal Mail Special Delivery (Guaranteed Next Working Day by End of Day). Orders must be placed by 12 noon (midday) for same-day dispatch. Any Special Delivery orders received after midday will be dispatched the following working day. The upgrade costs £9.95 and can be selected at checkout. Please note: next-day delivery applies to working days only and excludes weekends and bank holidays, is applicable to mainland UK only.
We’ll always do our best to make sure your crystals reach you in time.
▸ Do you ship internationally?
Yes, we post worldwide via Royal Mail. Delivery times vary by location but typically take 5–22 working days. Sadly we are unable to shop to the USA at this present time whilst we navigate the new Tarif system, we hope to sort this and be posting back to our USA customers very soon!
▸ How ethical are your products?
We work extremely hard to ensure our crystals and ritual tools are sourced with integrity. We only buy from trusted importers who work with small-scale, family-run mines, many of whom reinvest into safety and fair working conditions. If we cannot confirm a crystal has been sourced ethically and fairly for both people and planet, we won’t stock it.
▸ Can you give me advice on which crystal to choose?
Yes, I’m always happy to offer guidance if you’re unsure and I also encourage you to trust your own intuition. Often, the crystal you're most drawn to is exactly what you need.
If you’re looking for deeper or more personalised support, I invite you to book a 1:1 session where we can really dive in together.
There are also plenty of free resources and guides available on the website to help you get started on your journey.
To support your journey, we’ve created a range of free resources in our LEARN section, including:
• Choosing Crystals
• Welcoming a Crystal to its New Home
• How to Set Intentions with Crystals
You’ll also find a growing Crystals by Property collection covering themes like anxiety, courage, grounding, love, protection, and more.
Just head to the MAIN menu on our homepage and follow your curiosity, in my opinion, that’s half the magic. You never know what might catch your eye or speak to your soul.
▸ Do you offer personalised crystal matching?
Yes, if you feel called to something but don’t know exactly what, I can help. With over 15 years of experience as a crystal intuitive and healer, I offer short intuitive suggestions via WhatsApp voice notes or messages.
This light-touch support is free and designed for one or two quick questions. If you’re after something deeper, or have multiple questions, I would invite you to book a 1:1 session.
For WhatsApp sourcing:
• Please provide size, budget, and any specific requests
• Sourced items are final sale as they are chosen just for you
• Message via the green WhatsApp icon on our website
▸ Can you make different sized bracelets or ones I can’t see on your site?
Yes, we can absolutely arrange custom bracelet orders, whether it’s for children or adults, smaller or larger sizes, or a crystal type or bead size, you’ve seen elsewhere but isn’t currently listed.
We don’t make the bracelets ourselves, they’re lovingly created by our trusted supplier, and depending on where the crystals are sourced from, there’s usually a turnaround time of around two weeks.
For custom bracelets, we’ll need to know:
• Type of crystal
• Bead size (4mm, 6mm, 8mm, or 10mm)
• Finish: faceted or plain round beads
• Wrist circumference
Just email or WhatsApp us these and we can get the ball rolling. Once we have these details, we’ll check availability with our supplier. If it’s possible, we’ll confirm the price with you (prices always include UK postage). Payment is taken in advance via a special website order link we’ll create for you.
Please note: all special orders are non-refundable and non-returnable, as they’re made just for you.
▸ Need Deeper Support? Book a Crystal Prescription Session
For those seeking more in-depth emotional or energetic guidance, our 60-minute Crystal Prescription Session offers personalised support via Zoom. You’ll receive tailored recommendations and 15% off any crystals you choose to buy afterwards.
Learn more about Crystal Prescription Sessions here →
▸ Can you source a specific crystal for me?
Yes but only if you're serious. Custom sourcing takes time and energy, so to honour everyone's time, please only request this if you're ready to go ahead. When you message us, include:
• the type of crystal
• the size you're looking for
• your budget
We're happy to do the sourcing work free of charge, but once a suitable piece is found, full payment will be required in advance before we place the order. This ensures clarity and commitment on both sides. We do this because sourced pieces, especially higher-value ones, are often brought in specifically for you, and cannot always be returned to the supplier if you later change your mind.
The more detail you provide, the better we can help. You can start the process by getting in touch via our Contact Page.
▸ What’s your packaging like?
We re-use clean packaging wherever possible and avoid shiny or coated materials that aren’t recyclable. So while your parcel might look a little rustic, it’s been wrapped with care for both you and the Earth.
▸ Can I send a gift?
Absolutely. We love wrapping gifts and include handwritten notes for loved ones. While we don’t use shiny boxes or ribbons, we wrap with beauty, soul, and sustainability in mind. Simply select 'mark as a gift' at checkout and leave your message in the notes.
▸ What if my item arrives damaged?
We package every item with the utmost care, and in the rare case something is damaged, we’ll do everything we can to make it right (replace or refund). Please message us with a photo and your order details so we can help.
▸ Are your products a substitute for medical advice?
No. Crystals and rituals are supportive tools for emotional and energetic wellbeing, but they are not a replacement for medical or psychological care. Always consult a professional for health concerns.
▸ Do you have info on live sales, returns, or refunds?
Yes, please see the dedicated pages here:
Live Sale Info
Returns & Refunds
Crystal Sensitivity Disclaimer
All of our crystal jewellery is made from natural stones and materials. In rare cases, some individuals may experience skin sensitivity when wearing certain crystals, particularly carbon-rich stones such as Shungite. If irritation occurs and does not ease after cleansing the crystal, we recommend discontinuing wear. Crystals can still be kept nearby to enjoy their energy without direct contact on the skin.
Healing & Medical Disclaimer
Crystals are a natural support for wellbeing, but they are not a substitute for medical treatment or professional advice. Each crystal interacts uniquely with every individual, so experiences may vary. We always encourage you to work with your crystals in a way that feels supportive for you and to seek medical guidance for any health concerns.
▸ A little note from us
We’re a small, heart-led business run by just the two of us - wife and husband, doing our best to offer meaningful, high-quality service while raising our family and staying aligned with our values.
Every crystal is hand-selected, every parcel lovingly packed, and every message read with care. We favour quality over quantity, and while we strive to respond and fulfil orders as quickly as we can, we kindly ask for your patience and understanding if things take a little longer from time to time.
Thank you for being part of our journey. Your support means the world.
Katie & Paul xx