FAQs & Delivery Information
▸ How fast do you ship?
Our standard dispatch time is 2 - 3 working days (Monday to Friday) from when you place your order.
All UK parcels are sent via Royal Mail Tracked 48, which usually arrives within 2–4 working days once dispatched. You'll receive a tracking number so you can follow your parcel's journey.
If you need your order sooner, you can upgrade to Royal Mail Special Delivery, guaranteed by the end of the next working day. Orders placed before 12 noon (Monday to Friday) will usually be dispatched the same day. Orders received after midday will be dispatched on the following working day.
The upgrade costs £9.95 and can be selected at checkout. Please note that next working day delivery applies to mainland UK only and excludes weekends and bank holidays.
As a small family business, we always do our very best to dispatch orders promptly while taking care with every parcel we send. If our dispatch times are temporarily longer than usual, we'll always let you know on the website.
▸ Do you ship internationally?
Yes, we ship to many countries worldwide.
Delivery times vary depending on the destination and shipping service selected but typically take between 5–22 working days.
Please note that any import duties, import VAT, customs charges, taxes or carrier handling fees applied when your parcel enters your country are the responsibility of the customer. These charges are set by your country's customs authority and, where applicable, the delivery carrier. They are not included in the price of your order or the shipping cost paid at checkout and we have no control over them.
Due to recent changes to European import procedures, we have temporarily paused shipping to certain European destinations while we review the most reliable and transparent way to serve customers there. As a small independent business, we never want our customers to receive unexpected import or administration charges that we cannot accurately predict in advance.
If we are temporarily unable to ship to your country, this will be clearly shown at checkout.
We hope this is only temporary and appreciate your understanding.
▸ How ethical are your products?
Ethical sourcing sits at the heart of everything we do at Moon & Earth.
We work with trusted suppliers who share our values and prioritise responsible sourcing wherever possible. Many of our crystals come from small-scale, family-run mines and long-standing supplier relationships built on trust, transparency and respect for both people and the planet.
The crystal supply chain can be complex, so we don't make claims we can't verify. Instead, we ask questions, choose our suppliers carefully and share sourcing information on individual product listings whenever it's available.
If we aren't comfortable with the information we've received about a crystal or supplier, we simply won't stock it.
▸ Are your crystals genuine? Do they come with a certificate of authenticity?
Yes. Every crystal we sell is genuine and natural unless clearly stated otherwise.
If a crystal has been heat treated, stabilised, dyed or enhanced in any way, we'll always tell you within the product description.
One question we're asked regularly, particularly about Moldavite, is whether our crystals come with a certificate of authenticity.
The simple answer is no.
There isn't an official, internationally recognised certification scheme for most crystals and minerals. That means there is no recognised governing body issuing certificates of authenticity for the vast majority of crystals sold. Because of this, certificates can be created by anyone and don't necessarily prove a crystal is genuine.
Instead, we believe the most meaningful assurance is knowing exactly where your crystal has come from.
Building trusted relationships with our suppliers has always been at the heart of Moon & Earth. We work with people we know and trust, many of whom buy directly from mines or visit the mines themselves. In the case of our Moldavite, we work with a geologist who personally sources it from the Czech Republic.
If we aren't confident in a crystal's authenticity or provenance, we simply don't buy it.
If you'd like to learn more about how we source our crystals, you may find these guides helpful:
• Ethical Moldavite Sourcing
• Madagascar Crystal Sourcing & Ethics
• The Journey of Crystals: From the Earth to Your Hands
You'll find all of these in the Learn & Guidance section of our website, in the main menu.
If you ever have questions about a particular crystal, please get in touch. We'd always rather answer your questions than have you buy with uncertainty.
▸ How do I know what size my crystal will be?
Every product listing includes measurements and, where appropriate, weight, alongside professional photographs.
Please check these carefully before ordering.
Some listings are for the exact crystal photographed, while others are intuitively chosen from a batch. This will always be clearly stated on the product page.
▸ Can you give me advice on which crystal to choose?
Yes, I’m always happy to offer guidance if you’re unsure and I also encourage you to trust your own intuition. Often, the crystal you're most drawn to is exactly what you need.
There are also plenty of free resources and guides available on the website to help you get started on your journey.
To support your journey, we’ve created a range of free resources in our LEARN section, including:
• Choosing Crystals
• Welcoming a Crystal to its New Home
• How to Set Intentions with Crystals
You’ll also find a growing Crystals by Property collection covering themes like anxiety, courage, grounding, love, protection, and more.
Just head to the MAIN menu on our homepage and follow your curiosity, in my opinion, that’s half the magic. You never know what might catch your eye or speak to your soul.
▸ I'm not sure which crystal to choose. Where should I start?
There isn't a right or wrong way to choose a crystal. You may feel naturally drawn to a particular stone, or you may prefer to explore according to the support you're looking for. Both are equally valid.
If you're new to crystals, a wonderful place to begin is our Start Here section on the homepage, where you'll find our Everyday Crystal Essentials collection, featuring some of the crystals our community return to time and time again for everyday support.
You can also explore our collections in the main menu by:
Intention
Crystal type
Shape
Colour
Chakra
If you'd like to deepen your knowledge, our Learn & Guidance section is filled with free articles covering topics such as choosing your first crystal, setting intentions and working with crystals in everyday life.
Every product listing also includes detailed descriptions, measurements, professional photographs and information about why we chose that particular crystal.
Take your time, explore with curiosity and trust yourself. There is no perfect crystal, only the one that feels right for you in this moment.
▸ Do you offer custom crystal bracelets?
Yes, we can often arrange custom crystal bracelets in different wrist sizes, bead sizes and crystal types through our trusted jewellery maker.
Simply email us with:
the crystal you'd like
your wrist measurement
your preferred bead size (4mm, 6mm, 8mm or 10mm)
whether you'd like plain or faceted beads
We'll check availability and provide a quotation before you place your order.
Custom bracelets usually take around two weeks, although this can vary depending on crystal availability.
As every bracelet is made especially for you, custom orders are non-returnable.
▸ What’s your packaging like?
Almost all of our packaging is recyclable and we avoid unnecessary plastic wherever possible.
If we use bubble wrap, it has been reused from packaging sent to us by our suppliers rather than bought new.
Your parcel may look a little more rustic than traditional gift packaging, but everything is wrapped carefully to protect your crystals while keeping waste to a minimum.
▸ Can I send a gift?
Absolutely.
Simply leave a gift message where prompted at the checkout and fill in the recipients address also.
We don't offer a separate gift-wrapping service, but every order is carefully presented in our usual sustainable packaging.
▸ What if my item arrives damaged?
We package every order with great care.
If your item arrives damaged, please email us as soon as possible with your order number and clear photographs of the item and packaging. We'll review everything and arrange a replacement or refund where appropriate.
▸ Are your products a substitute for medical advice?
No. Crystals and rituals are supportive tools for emotional and energetic wellbeing, but they are not a replacement for medical or psychological care. Always consult a professional for health concerns.
▸ What is your returns policy?
You can find full details of our Returns & Refunds Policy here:
Returns & Refunds
Please note that earrings, custom-made items and specially sourced products are non-returnable.
▸ How do I know what size my crystal will be?
Every product listing includes measurements and, where appropriate, weight, alongside professional photographs.
Please check these carefully before ordering.
Some listings are for the exact crystal photographed, while others are intuitively chosen from a batch. This will always be clearly stated on the product page.
▸ I've placed two orders. Can they be combined?
Yes.
If we spot multiple orders from the same customer that can safely be packed together, we'll combine them wherever possible, or you can leave us a note at checkout where prompted, and we can marry them.
There's no need to contact us unless the orders were placed under different names or delivery addresses.
▸ Will you be getting more stock?
Some of our crystals return regularly, while others are one-off pieces or sourced in very small batches.
Where possible, we'll indicate on the product page if we expect an item to return. Unfortunately, we can't guarantee that an identical piece will become available again but do keep a look out.
▸ Crystal Sensitivity Disclaimer
All of our crystal jewellery is made from natural stones and materials. In rare cases, some individuals may experience skin sensitivity when wearing certain crystals, particularly carbon-rich stones such as Shungite. If irritation occurs and does not ease after cleansing the crystal, we recommend discontinuing wear. Crystals can still be kept nearby to enjoy their energy without direct contact on the skin.
▸ Crystal of the Month Subscription
Our Crystal of the Month Subscription opens just four times each year, around the seasonal turning points:
Spring Equinox
Summer Solstice
Autumn Equinox
Winter Solstice
If you'd like to join, keep an eye on our website or sign up to our email newsletter to be the first to hear when subscriptions reopen.
If you're already a subscriber and have a question about your membership, workshops, deliveries or your account, you'll find everything you need in our dedicated Crystal of the Month Subscription FAQs.
▸ A little note from us
We're a small, heart-led business run by just the two of us, wife and husband, doing our best to offer meaningful, high-quality service while raising our family and staying true to our values.
One of our core values is doing things well rather than simply doing them quickly. We believe in taking the time to be intentional, whether that's carefully hand-selecting each crystal, thoughtfully packing every parcel or taking the time to read and personally respond to every message.
We choose quality over quantity in everything we do. While we always aim to dispatch orders and reply as promptly as possible, we kindly ask for your patience and understanding if things occasionally take a little longer. We truly believe that some things are worth taking the time to do properly.
Thank you for being part of our journey. Your support means the world.
Katie & Paul xx