Refund policy

Returns & Exchanges

On the rare occasion that you are not absolutely 100% delighted with your purchase, we will happily accept returns or exchanges within 30 days of delivery.

We highly recommend using a tracked service to ensure safe delivery. Please ensure your item is packaged securely and always include your order details inside the parcel (name and order number).

The buyer is responsible for the cost of return postage for change-of-mind returns.
Items must be returned in their original condition. Where permitted by law, we may make a deduction from your refund if an item has diminished in value due to handling beyond what is necessary to inspect it.

Scent-Free Returns Policy

To protect our customers, particularly those with fragrance sensitivities, all returned items must be free from added scents or fragrances. This includes perfume, incense, essential oils, fragranced laundry products and smoke.

Please ensure jewellery is only tried on briefly and is not worn or exposed to fragrance if you intend to return it.

Items returned with fragrance contamination may be unsuitable for resale. Where this has diminished the item's value, we reserve the right to make an appropriate deduction from the refund in accordance with your statutory rights.

Jewellery Returns

For hygiene reasons, earrings are excluded from our voluntary change-of-mind returns policy. This does not affect your statutory rights, including any applicable cancellation rights or your rights if an item is faulty or not as described.

Bracelets and necklaces must be returned in their original condition and free from added fragrances.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us as soon as possible.
Wherever possible, we'll arrange a replacement. If a replacement isn't available, we'll provide an appropriate remedy in accordance with your statutory rights.

Nothing in this policy affects your statutory consumer rights.

For further information, please see our full Returns & Refunds Policy.